Building An Excellent Story Brand

Updated: Dec 19, 2020

Distinguish Your Brand From Your Competitors.



Client: Star Thai & Sushi, Siesta Key, Fl

Campaign Manager: Chez Boodparset

Brand Manager/Digital Design: Chez Boodparset

Notes: Special thanks to our staff who make everything possible.


My Goals & Mission: Collaborating along side the owners, our staff team and investors, we're working hard to make this restaurant brand to be a place of the newest Asian Fusion restaurant hot spot in Siesta Key Fl. Within a few months, we have hosted many successful event parties in our location, but even these minor events were major exercises in project management. One of the greatest challenges to pulling off a successful event is the overall marketing strategy.


Brand management
Restaurant brand management


Your unique selling proposition is about building a connection with your consumers. It's not only important, but it also necessary.


1. Know Your Audience


As an owner, you have got to know your customers. Your ideal target market will the be key that dictates on almost everything you do. Human, we are social creators. Knowing who our consumer is, is critical when establishing our marketing budget. Getting to know your target audience allows your marketing to be finely targeted. Your brand identity should speak to your target market, addressing their specific needs in a language they can relate to. This simple tip can go a long way. Knowing your audience is the first step to building a relationship with them.






Understanding your customers, you need to find out what they do for a living, who they are friends with, what their hobbies are, and where they spend their free time. Just a few minutes of research can help answer these questions, but if it's possible, take the time to sit down and have a conversation with them to fill in the blanks. To create your event promotion strategy, you need to understand where your attendees spend time online. Some events may use every marketing channel available. You may find it more effective to focus your time, budget, and energy on just a few.


"In Brand Marketing, Consumer Is Always A Center Of What We Do. A Brand Is A Person. It Is What People Are Saying About You When You're Not There.”



Brand management
Brand management

2. Develop a Marketing Plan


Clearly establish what your brand is all about has the power to increase the value of your business’s product or service by over 20 times. Understanding of consumer needs and behavior to ensure that the services and product lines that fall under their brand resonate with current and potential customers. Once your target is defined, you can focus on your marketing plan. You will never drive the results you want by focusing all your energies on a single platform. Instead, take an approach of organized diversification, starting with email marketing and social media.



Brand management
Brand management

3. Make It Personal


Brand trust is loyalty. Some of the most successful brands are the most relevant brands Brand relevance comes down to trust. It's the fact that our own happiness and well-being are the most important! Sometimes organizers get so distracted marketing their event they forget that the best marketing is the buzz created by attendees who love the event. "The most important part of event marketing is creating a remarkable event.


“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” - Sam Walton


Loft16 brand management
Loft16 brand management


As an event planner, you're responsible in helping create a sense of uniqueness that your audience can’t miss. Ask yourself...why should they attend your event? Give them a good, tangible reason to come to your event. Focus on the benefits they will get by attending your event, not the features of your event. Remember, authenticity is the top driver of consumer engagement, so make sure your event’s offerings align with your brand to create a lasting impression.





4. Create Experiences that Are Unique to Your Restaurant.


Telling your story is a critical part of building your brand. It helps to shape how people view you and enables consumers to begin forging a connection with you and your company. Good brand story begins from its purpose, core values, and mission. What makes your restaurant special? What do you offer that customers won't find anywhere else? What can spark a return visit? Is it the food? Your atmosphere? Or is it something else entirely? Again, clearly establish what your brand is all about has the power to increase the value of your business’s product or service by over 20 times.



Restaurant brand management
Restaurant brand management

5. Use Food As Connection


By hosting events, you’re exposing your restaurant to new guests who then have a higher chance of coming back, so showcase what makes you unique. Some of the best examples we’ve seen range from a signed cookbook from head chef for every guest to leaving guests with a take-home box of gifts. By doing such, we're creating a positive brand experience and restaurant brand loyalty instantly. Our restaurant was able to capitalize on what made us special and created a truly unique experience for our guests.





There is an old saying.. "Every bite takes you home..." I love that ideology so much. It's because food makes us feel good, alive and vibrant. For foodie, in addition to having a full belly, there is something very satisfying about trying new things, being exposed to new color, taste and experience. Food connects us all. Food connects us to each other, to our own pasts and identities/memories, and nature and its original. Best of all, food connects us to the world around us. Again, eating is a social thing.


Brand management
Brand management

At the restaurant, it's rare if I didn't come by each table and introduce myself. To break the ice, often times, I'd bring little gift of our samples, appetizers, cocktail shots or sweet desserts. Then watch the conversations open up. Eating out is a social thing. The majority of social activities involve food. And there is something about eating in social gathering that helps to bring people together.


Food is a shared experience. There is an old saying that If you can’t find a common topic with a person, then try talk about food! Immediately, notice their eyes will shine and they’ll tell you all about their favorite. As a brand manager, I hold that ideal and value dearly. I also train my staff the same ideology as well.





6. Know Where Your Customers Are Coming From


When it's all said and done, chances are they enjoyed your last event and can’t wait to tell their friends or colleagues. So when you announce your on-sale through email, do the same on social media. You can find out which channel is more effective for your event by digging into your event data. Start with your web analytics (typically Google Analytics) to find out which marketing channels drove traffic to your last event’s ticketing or registration page.



Brand management
Brand management

7. Creating A Purpose-Driven Unstoppable Team


Think about it, consumers who are already enthusiastic about a brand are more likely to continue buying from your restaurant. Loyalty program inspires them to continue to do so. Loyalty program make consumers feel appreciated. Not only do you need loyal employees who care about your business, but you also need loyal customers to keep your business thriving into the future. Loyalty signals consumer trust. And consumer trust means customer retention. And customer retention means business growth. In my experience, customer retention is what going to keep your business flowing during slow seasons.




Brand management
Brand management

A customer loyalty program is a program runs by a restaurant or a business that offers benefits to frequent customers. They are structured marketing efforts that reward, and therefore encourage, loyal buying behavior. Those benefits may be in the form of discounts, rebates, free products, or other promotions.


Siesta Key, Star Thai



8. Good Brand Tells Story

As an event manager, you need to delegate work to the people. Trying to do it all by yourself will only take you down. Identify the people around you with the right talents and then assemble your dream team. Finding the right people to work with is half the battle. Clearly establish what your brand is all about has the power to increase the value of your business’s product or service by over 20 times.


"As a General Manager, I'd like to thank to my amazing and talented staff team who made all things possible."- Chez Boodparset





Telling your story is a critical part of building your brand. It helps to shape how people view you and enables consumers to begin forging a connection with you and your restaurant brand. Good brand story begins from its purpose, core values, and mission. In addition, developing an effective your online presence, digital marketing to web design is one way you can get the attention of your potential customers. Building a proper user interface and user-friendly online presence can increase activity on your page, easier to convert leads into sales, boost the impact of your marketing techniques and it's the best way to market your brand.



Brand management
Brand management


For our restaurant, our unique selling proposition is about building connection with our consumers. our unique selling proposition builds trust and opens up conversations. It's a bound. Our unique selling proposition means customer retention. And emotionally connected customers, they buy more often from our business. They visit us more, not to our competitors but to our restaurant. I think, if you're emotionally invested in your customers, and you're building brand relationship with them. Loyal customers feel that their presence means something.



Awards And Achievement Within 3 Years

  • Best New Restaurant in 2017

  • Sarasota Best Restaurant in 2018

  • Top 50 Best Restaurant in 2019

  • Best Date Night Restaurant in 2019

  • Best Restaurant Small Business of Venice 2019


Restaurant brand management
Restaurant brand management

Measuring Ratings and Reviews

  • Overall Customer Satisfaction: 85%+

  • Repeat Customers: Improved 65%+

  • Online Engagement: Increased 35%+

  • Website Visits: Increased 45%+

  • Online Weekly Orderings: 55%+


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ABOUT ME

Restaurant Brand Consultant: Connect

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